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FAQ
Use this text to share information about your product or shipping policies.
Where does KYNOR deliver to?
We ship worldwide. Most orders are delivered to Europe/USA, but we also ship to many international countries. If your country is selected at checkout, shipping there is possible.
What is the shipping cost?
Our current DHL shipping options
Free DHL shipping – Free Shippinh
DHL VIP Shipping – €19.99 (priority shipping and extended tracking)
Available options and their respective prices will be displayed on the checkout page before you complete your order.
How long does shipping take?
Delivery time depends on the destination country and the shipping option chosen:
-
Processing time:
1 to 3 business days (picking and preparation for shipment)
-
DHL Standard Shipping (EU):
approximately 3 to 7 business days after shipment.
-
DHL Full/VIP Shipping (EU):
approximately 2 to 4 business days after shipment.
International: approximately 4 to 7 business days, depending on the destination country and customs clearance.
Please note: These times are estimates and may be extended due to external factors (e.g., customs, courier services, holidays).
Are there any additional customs or import duties?
Yes, they can exist, but it is our company's responsibility to ensure the product arrives in good condition and that all necessary taxes are paid.
How does the return and exchange process work?
You have 30 days to return the product from the date of receipt of the order, provided that the items:
Unused, never worn and in perfect condition.
All tags are still attached.
and are in their original packaging.
In addition, for deliveries within the European Union, you have the legal right to withdraw from the purchase within 14 days.
Simply send an email to contact@offkynor.com with the following information:
- Order number
- Full name
- Items you wish to return
-
Brief description of the reason (optional, but helps us improve)
After reviewing your request, we will send you the return address and further instructions. Returns without prior notice will not be accepted.
Once your return has been received and processed, we will notify you by email. If the refund is approved, it will be credited to your original payment method in approximately 10 business days. Please note that depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
Available payment methods may vary depending on the region. We typically offer, among others:
- Credit and debit cards (e.g., Visa, Mastercard)
- Digital wallets (e.g., Shop Pay, Apple Pay, Google Pay – if available)
-
Other local payment methods that will be displayed at checkout.
All available options will be displayed during the payment process.
We process orders very quickly. If you wish to make any changes or cancellations, please contact us immediately at contact@offkynor.com, including your order number. Once the order has been shipped, it will not be possible to make changes later. However, you may request a return after receiving your order, in accordance with our policy.
Please check your order immediately upon receipt. If any item is damaged or if you received the wrong item, please contact us immediately at contact@offkynor.com and, if possible, attach photos of the product and packaging. We will investigate the matter and find a solution quickly (replacement or refund).
For questions about products, sizes, orders, or shipping, simply write to us at:
Email: contact@offkynor.com
Our customer support is available Monday through Sunday, from 8:00 AM to 8:30 PM.Average answer time: 2h
CONTACT
Opening hours: Monday to Friday, 9 am to 6 pm – Saturday, 9 am to 4 pm.
Email:
contact@offkynor.com
Instagram:
@offkynor
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How do I initiate a return?
Simply send an email to contact@offkynor.com with the following information:
- Order number
- Full name
- Items you wish to return
- Brief description of the reason (optional, but helps us improve)
After reviewing your request, we will send you the return address and further instructions. Returns without prior notice will not be accepted.
When will I receive my refund?
Once your return has been received and processed, we will notify you by email. If the refund is approved, it will be credited to your original payment method in approximately 10 business days. Please note that depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
What payment methods do you accept?
Available payment methods may vary depending on the region. We typically offer, among others:
- Credit and debit cards (e.g., Visa, Mastercard)
- Digital wallets (e.g., Shop Pay, Apple Pay, Google Pay – if available)
-
Other local payment methods that will be displayed at checkout.
All available options will be displayed during the payment process.
Can I change or cancel my order later?
We process orders very quickly. If you wish to make any changes or cancellations, please contact us immediately at contact@offkynor.com, including your order number. Once the order has been shipped, it will not be possible to make changes later. However, you may request a return after receiving your order, in accordance with our policy.
What should I do if my product is damaged or incorrect?
Please check your order immediately upon receipt. If any item is damaged or if you received the wrong item, please contact us immediately at contact@offkynor.com and, if possible, attach photos of the product and packaging. We will investigate the matter and find a solution quickly (replacement or refund).
How can I contact you?
For questions about products, sizes, orders, or shipping, simply write to us at:Email: contact@offkynor.com